Access to www.jlclovestore.co.uk is strictly for those persons aged 18 years and older.

jlclovestore.co.uk contain links to other websites. jlclovestore.co.uk will not be held responsible for any content or information displayed on these links and if you are presented with any information that is of an illegal nature we would like you to notify us and we can contact the relevant authorities to keep the internet safe and clean.

Stock-Holding

From time to time Merchandise may temporarily go out of stock, even if it is listed as ‘in-stock’ on the website www.jlclovestore.co.uk, this may occur due to heavy purchasing following a promotion. We endeavour to maintain stocks at all times but in the instance where an item falls out of stock we will notify you at our earliest opportunity and will offer alternative product or a full refund. In these cases the automated merchant facility will have debited your chosen payment method at the time of order.

jlclovestore.co.uk operates a number of warehouses and it is possible that your order may ship from more than one location, in these instances you will only ever be charged for shipping on one occasion.

All items purchased at jlclovestore.co.uk are being shipped in accordance with a carrier's shipping contract. In the event of loss or damage of a package jlclovestore.co.uk will endeavour to claim damages from the appointed carrier and will forward replacement items as soon as the details of the case are available.

Ordering from outside of the UK

If you are based outside of the UK it is possible that your delivery may be subject to local taxes. If you are based within the European Union then it is possible that your local customers will charge you for the VAT or applicable tax reference. If you are based outside of the EU it is possible that your local customs may charge you for the VAT or applicable tax reference and also the Import Duty charged on Imports. In each case amounts will vary depending on your location and tantalizingsextoys.co.uk is in no way responsible for these or any additional charges that you may incur.

Local Customs policies vary from location to location and if you have concerns over the policy surrounding your purchase then you should consult your local customs office.

As the purchaser, you are considered to be the importer of record and you must comply with all laws and regulations in the country where the goods are delivered. It is therefore your responsibility to know the laws regarding imports for adult related products and comply with them. tantalizingsextoys.co.uk will not be held responsible for any confiscation or refusal of entry for products and will not issue a payment in credit for goods not returned in a saleable condition.

Returns Policy


Faulty Goods
We do everything we can to ensure the quality of our stock is always at the highest level and in the unfortunate instances where an item is received that is faulty we will exchange this item for you on the day that we receive it back from you, and we will reimburse you for your postage costs.

In the event of a faulty item, please return this to us 1st class recorded delivery.



Refunds
We aim to refund you either by cheque or credit on your credit or debit card within 14days of receipt of your unwanted, unopened and unused product. Please note we will authorise the refund within 14days but due to delays caused by your bank you may not receive the cleared funds until 17-21 days after receipt of the returned item so shop carefully!

Customer Complaints
All Customer Complaints are recorded as part of our Quality Control Procedures and you will receive a written response by email or Royal Mail within 7days. If you have a complaint please email jlclovestore@aol.com Our Returns Policy does not affect your statutory rights as a consumer.

Customer Confidence

.When you contact jlclovestore.co.uk we make every effort to respond to you in a timely and efficient manner. All complaints are dealt with in writing within 7 days. If you have a complaint please email jlclovestore@aol.com .

We request your contact details at the point of order, including your telephone number. This information is only used to contact you if there is a problem with you order and by placing an order you accept that we may contact you by telephone to discuss your order should a problem arise. As an internet based organisation we will endeavour to communicate with you via email, where possible.

We will only pass your personal information to a third party when required by law or where we believe to be necessary to uphold the legal process.

All shipping is completely discreet.

jlclovestore.co.uk reserve the right to change these terms and conditions, the privacy policy and any information contained within this site at any time, without warning. All changes will be updated immediately the policy comes into effect and the update date will be displayed on the page in question.

Privacy Policy

Our site allows you to opt out of receiving communications from us when we request your information. Also if you want to opt out at any  point, you can do so by e-mailing us jlclovestore@aol.com

We use cookies and other technologies only where required for our shopping technology to work. Your personal information will never be stored in any cookies generated by our systems.